Please Note: There are no refunds/returns or exchanges for selecting the wrong size.
If an item is faulty you must notify us straight away by email : [email protected] Please quote your name and order number. Please explain and provide us with full details and images of the fault where necessary.
Your item(s) should be returned within 7 days of receiving the order and ensure that the item is posted back in appropriate packaging to ensure the items do not get further damage in transit.
We strongly advise that you use a signed for postal service/courier to return the item as we are unable to refund for any orders which get lost in the post and that you keep your proof of posting documents until we confirm that we have received the item. Returns outside these timeframes may be accepted at the discretion of Ivy Heart Kids and may only be offered as a credit voucher.
Once the item has been approved for return and received by us, we will exchange and/or refund the original payment debit/credit card for the sum paid.